Who we are

This website is operated by FAFAFLOWER. You can reach us at [email protected] or by post: Room 1105, Teacher Dormitory, Shishi No.3 Middle School, Shishi City, Quanzhou, Fujian 362700, China.

What data we collect

When you place an order, create an account, submit a form or contact us, we collect the information you give us: your name, email address, shipping and billing addresses, phone number, order contents and payment status. We also collect technical data such as your IP address, browser type and the pages you visit, in order to run and secure the website.

Cookies

We use strictly necessary cookies for the shopping cart, login and security. If you leave a comment or log in, cookies may be stored so you do not have to re-enter your details. You can clear or block cookies in your browser settings; some features may then be unavailable.

How we use your data

We use your data to process, ship and invoice orders, to answer your enquiries, and to improve our website and catalogue. We do not sell your personal data.

Who we share your data with

We only share data with service providers we need to operate — in particular payment providers, shipping and customs partners, and our hosting and email provider. These providers may only process your data to deliver their service. Payments are handled by our payment providers; we do not store full card details.

How long we retain your data

We keep order and invoice records for as long as commercial and tax law requires. Contact enquiries are deleted once they are no longer needed.

Your rights

You have the right to access, correct, delete and restrict the processing of your data, as well as the right to data portability and to object. Write to [email protected]. We respond within 30 days.

International transfers

Because we ship from China, your order data may be transferred to our logistics and customs partners outside the EU to the extent required for delivery.

Security

The website is served over encrypted HTTPS. We apply appropriate technical and organisational measures to protect your data.

Changes

We may update this privacy policy. The version published on this page applies.