Last updated: September 2026

Quality Guarantee

Every order is inspected before dispatch. If goods arrive damaged or significantly different from the description, contact us within 7 days of delivery with photos of the issue.

What We Cover

• Items damaged in transit — replacement or refund
• Wrong item shipped — replacement or refund
• Manufacturing defects — replacement or refund

What We Cannot Cover

• Minor colour variation between production batches
• Change of mind after dispatch
• Custom-printed or made-to-order items (unless defective)
• Customs delays or import duties

How to Start a Claim

Contact us through our contact page with your order number and photos. We respond within 2 business days.

Refund Timing

Approved refunds are issued to the original payment method within 5–10 business days.

Shipping Costs

Where the fault is ours, we cover return shipping. Otherwise return shipping is the buyer’s responsibility.